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Root Cause Fix
Module Overview
Create a stable foundation for improvement with fast root cause fixes for problems as they occur.
Navigation
- The Root Cause Fix module of the platform provides a place to manage problems that require fast fixes.
- The module allows:
- Problems to be reported by any user
- Details to be recorded
- Root causes identified via a quick Concern-Cause-Countermeasure “CCC” sequence, OR
- In-depth Root Cause Analysis “RCA” to be performed
- Tools such as 5-Whys and Fishbone Analysis to be used
- Main cause categories to be established
- Action plans and responsibilities to be assigned
- Approvals and closures to be formalised
- Automatic, filterable summary lists and Reports to be created
Assessments
- Assessments enable you to build up questionnaires to measure the progress with specific Maturity Models.
- As time goes on Assessments are a powerful way to demonstrate progress and to highlight where the organisation needs to improve.
- Multiple locations can be assessed on a shared score basis. Once assessments are done then you can prioritise follow up activities that will move the organisation to the next level of excellence.
Submissions
- A “Submission” is where a team perform an assessment, answer the questions and save the answers under a submission name.
- A “Submission” is “doing the assessment”, “submitting the answers to a Question Set”.
- Multiple Submissions can be made against any assessment design (any “Question Set”), so long as they are all given unique names e.g. GDPR Submission Q4 2025, GDPR Submission Q2 2026, etc.
Project Setting & Initiation
- Project Setting is the name given to creating POTENTIAL projects following an Assessment Submission.
- Project Setting is the name given to creating POTENTIAL projects following an Assessment Submission.
- Project Setting allows teams to consider what projects might be useful for their next stage of improvement.
- Project Setting allows teams to consider what projects might be useful for their next stage of improvement.